FREQUENTLY ASKED QUESTIONS

Please allow a maximum of 5 weeks from the date you approve your stationery for printing until you receive your items. Most often the turnaround time is 4 weeks or less.
This timeframe applies only to orders of the Customisable Collections.
If you require stationery in less time than this please get in touch directly and I will do my best to accommodate you.
Bespoke orders or orders that are placed personally will have varying turnaround times which we will agree during the consultation process.

Yes please get in touch directly and I can give you a quote if you need a quantity that is not available in the shop.
There is a minimum amount of 15 items per order.

Collection Invitations are printed on an Italian Card called Tintoretto Gesso as standard.
Weight 300gsm.

Yes, please get in touch if you are interested in other types of card stock.
Other card types are; Uncoated, Pearl, Silk, Kraft and a number of Premium Luxe Card Stocks.
Please enquire and I will send you a personalised quote for any of these.

The standard sizes are: A6 Cards (105mm x 148mm), 5” x 7” Cards (127mm x 177.8mm), A5 Cards (148mm x 210mm), 148mmm x 148mm Square Cards.
I provide both flat and folding invitations.
Other shapes, sizes and fold types are available.
Please enquire and I will send you a personalised quote for any of these.

The standard envelope is a 120gsm Premium Ivory Envelope. This comes with all Save The Date Cards, Invitation Cards & RSVP Cards.
You can upgrade to a Luxe Envelope which is available in a variety of colours. Choose this option when ordering online.
Please enquire and I can send you a personalised quote for any of these.

Each of the Collections has certain elements that you can change.
For example some Collections have options to change background colour, text and feature colours, typefaces and card types.
You can choose these options when ordering online or discuss the options with me in person.

I also provide wax seals, belly bands, vellum invitations & wraps, envelope liners, round labels and more.
Please enquire and I can send you a personalised quote for any of these.

I can be flexible to a certain degree with Customisation. I can try alternative type styles and colours as long as they work with the style of the Collection.
I am happy to offer you suggestions and advice during this process.
Design fees may apply if there are significant changes required to a particular Collection style.

Yes of course, you can word your invitation any way you like. The only consideration would be that it will fit well in the space allowed. I can help and advise on this if necessary.

Yes, I offer a Personalisation service on all invitations. It will require that you send me a list of your guests’ names as you would like them to appear on the invitation.
Ideally this should be sent in list form as a text document or spreadsheet file. I can offer you assistance and advice with this.
Please enquire and I can send you a personalised quote for this service.

Yes, I offer a Personalisation service for envelopes. It will require that you send me a list of your guests’ names and addresses as you would like them to appear on the envelopes.
Ideally this should be sent in list form as a text document or spreadsheet file. I can send you a template document in which you can enter the details. I can also format this text for you.
Please enquire and I can send you a personalised quote for this service.

I ask for non-refundable deposit (to cover the initial design proof) to secure your booking and before work can begin on your artwork.

I ask that you pay the remaining balance when all the artwork is approved by you and before the stationery is printed.
I cannot proceed to printing until the balance in paid in full.

I will make every effort to ensure the accuracy of your artwork.
I ask my customers to thoroughly proofread all the artwork I send them and to check that all text details are correct.
I will not proceed to printing until I receive final approval by email from the customer.
I regret that I cannot be held responsible for errors or omissions that become evident after the stationery has been printed.

In the very unlikely event that you receive stationery items where the print quality or material quality is not of the highest standard I will re-issue the items without question and free of charge.

Yes, I can supply samples of all our Customisable Collections which can be ordered via the website.
I can also send individual samples to you if you get in touch.

Yes, I design and print a full range of On-The-Day Pieces such as; Welcome Signs, Seating Plans, Menus, Name Cards, Wedding Favour Tags & Labels and Order of Service Cards & Booklets.